OVERVIEW
This program is for IT Manager Institute Graduates only
Dates and Locations – See Training Schedule Page

There will be brief reviews on key management principles learned in the IT Manager Institute as well as new material designed to help each manager achieve more success.

AGENDA
I.  Achieve More Value From Your IT Investment
–  IT Support – Tremendous Leverage Opportunity
–  Triple Threat to IT Success
–  Closing the Gap Between Business and IT
–  4 Key Things Every IT Recommendation Must Have
–  21 Secrets Every IT Manager Should MUST Know
–  Fast Start for a New IT Manager

II.  Case Study – Develop a Master IT Training Plan
–  Motivational importance of training + creating experts and depth
–  Case study situation (Large hospital with 38 IT employees)
–  Skills assessment and identifying knowledge silos
–  Targeted training needs – what and who
–  Create a training process to develop/deliver training quickly
–  Develop reusable training for leverage
–  Set up a training development studio in 1 week

III.  15 Key Tools Every IT Manager Needs
Demonstrations and discussion of my Top 15 tools and templates every IT manager should be using.
1. IT Employee Skills Matrix
2. IT Training Plan
3. New Employee Orientation Checklist
4. Performance Plan Template
5. Project Schedule Template
6. IT Systems Conversion Project Schedule
7. Move/Relocation Checklist
8. IT Initiatives Portfolio
9. Vendor Support Contacts
10. Escalation Procedure
11. Annual IT Accomplishments
12. Client Rescue Guide
13. Cost of Downtime
14. Budget Templates
15. IT Support Survey

IV.  Delivering Powerful Presentations
Practical tips that will improve your presentations and delivery:
– Developing effective PowerPoint presentations
– Delivering presentations with impact
– Appropriate message for your target audience

Dates and Locations
See Training Schedule Page